Agency Development Manager

About the role

The Agency Development Manager leads the disciplined implementation of agency programs and initiatives that drive recruitment, onboarding, activation, productivity and capability development. The role turns strategic priorities into executable plans, tracks milestones, resolves execution issues quickly and ensures delivery standards are met across assigned regions and branches.

Key responsibilities

• Contribute to agency execution planning by aligning programs with business priorities, field requirements and growth objectives, and turn strategy into implementation plans, timelines and support needs for agency leaders and financial advisors.
• Identify execution opportunities and risks that could affect the rollout of agency programs.
• Track programs against KPIs, milestones and activity measures, give timely performance updates and escalation of execution gaps so commitments are delivered on time.
• Own end-to-end implementation of agency programs across recruitment, onboarding, activation, productivity and training, developing rollout plans, schedules, success measures and governance.
• Coordinate with Financial Advisors, Agency Leaders and internal stakeholders, monitor progress and resolve implementation issues promptly.
• Review program outcomes, capture lessons learned and refine execution processes continuously.

Required profile

• At least 5 years of relevant experience in agency sales, agency development, program management or business implementation.
• At least 2 years in a leadership or manager-level role with cross-functional coordination and execution oversight.
• Strong understanding of agency distribution.
• Preferred: Bachelor's degree in Business, Management, Marketing, Human Resources or a related field; postgraduate studies an advantage.
• Preferred: strong knowledge of agency distribution, field operations, recruitment, onboarding, activation and performance drivers, preferably in insurance or financial services.

Required skills

• Strong execution, coordination and analytical skills.
• Proactive, accountable and collaborative approach to delivering results and continuous improvement.

The working arrangement is in office. Manulife describes itself as a global financial services provider and states it is an equal opportunity employer.