Travel Booking Agent – No BPO Experience Required

About the role

We are looking for enthusiastic Customer Service Representatives to join our Travel Account. In this role you will assist customers with a wide range of travel‑related inquiries, ensuring a smooth and pleasant experience throughout their journey.

Key responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Assist customers with flight bookings, hotel reservations, itinerary changes, and cancellations.
• Provide accurate information on fares, schedules, travel policies, and promotions.
• Resolve customer concerns professionally and efficiently.
• Document interactions and transactions accurately in the system.
• Meet quality, customer satisfaction, and productivity metrics.

Required profile

• Strong communication skills for phone, chat, and email interactions.
• Ability to deliver excellent customer service and maintain professionalism.
• Attention to detail for accurate documentation and transaction handling.
• Capability to meet performance and quality targets.

Required skills