Transactional Support Services Analyst – Night Shift

About the role

The Transactional Support Services (TSS) Analyst provides night‑shift procurement support for North America business units. The role ensures efficient execution of Source‑to‑Pay processes, handling purchase requisitions, orders, vendor lifecycle, contracts and issue resolution.

Key responsibilities

• Create, modify and manage Purchase Requisitions and Purchase Orders in SAP, Easy Request, Ariba and other platforms, validating documentation for compliance.
• Support vendor lifecycle activities, contract administration, and resolve PO‑related issues, including parked and blocked invoices in collaboration with Accounts Payable.
• Prepare and analyse operational reports, KPI dashboards and monitor service levels, backlog and compliance indicators.
• Act as primary contact for assigned markets or categories, guiding stakeholders on procurement processes and participating in governance meetings.
• Monitor SLA adherence, first‑time‑right performance and purchase requisition/PO processing timeliness to ensure compliance.

Required profile

• Bachelor’s degree in Business Administration, Supply Chain, Procurement, Accounting, Finance, Information Systems or related field.
• Experience in Source‑to‑Pay, Procure‑to‑Pay, procurement operations or shared services environments.
• Strong analytical, problem‑solving and stakeholder management abilities with excellent written and verbal communication.

Required skills

• SAP
• Ariba
• Microsoft Office
• Power BI
• Reporting tools