Trainer – Onboarding & Continuous Learning

About the role

We are seeking a passionate Trainer to lead onboarding, refresher, and continuous learning initiatives for our operations team. The ideal candidate enjoys facilitating engaging sessions, coaching employees, and helping teams improve performance in a fast‑paced environment.

Key responsibilities

• Conduct onboarding and refresher training sessions for employees.
• Facilitate engaging classroom and virtual training programs.
• Support upskilling initiatives and knowledge‑enhancement activities.
• Identify learning gaps and provide coaching or training recommendations.
• Assist in creating and updating training materials, guides, presentations, and e‑learning content.
• Monitor trainee progress and provide feedback to support performance improvement.
• Conduct post‑training assessments and track training effectiveness.
• Ensure training documentation and materials are aligned with operational requirements.
• Collaborate with Operations, QA, and HR teams to support business goals and employee development.
• Participate in calibration sessions and team meetings as needed.

Required profile

• At least 1 year of experience in Training, Learning & Development, Coaching, or a related role.
• Experience facilitating training sessions in a BPO, shared services, or similar environment.
• Strong communication and presentation skills.
• Willingness to work predominantly dayshift and fully onsite at Wilcon IT Hub, Makati City.

Required skills