Service Associate (Bank Teller)

About the role

The Service Associate (Bank Teller) provides accurate, timely over‑the‑counter services to customers at the Business Center while ensuring strict compliance with internal policies and BSP/AMLA regulations. The role supports the branch’s business objectives through high‑quality customer interactions and efficient transaction processing.

Key responsibilities

• Deliver error‑free cash and non‑cash transactions within established service standards.
• Maintain compliance with internal policies, BSP guidelines, and anti‑money‑laundering regulations.
• Identify and mitigate risk areas by consistently applying bank procedures.
• Assist in process‑improvement initiatives and technology implementations across branch systems.
• Engage clients professionally to ensure a positive banking experience.
• Perform administrative duties delegated by the branch manager.

Required profile

• Graduate of any four‑year degree program; fresh graduates are welcome.
• Strong decision‑making ability, diligence, and effective time‑management skills.
• Good monitoring and controlling capabilities with a heightened sense of security awareness.
• Empathetic, compassionate, and service‑oriented with a commitment to quality and accuracy.

Required skills