Reserve Officer – Banking Service Manager

About the role

The Reserve Officer steps in for absent Business Center personnel, ensuring seamless banking operations and strict adherence to regulatory standards. This role supports the bank’s business objectives by delivering excellent customer service and maintaining high levels of client satisfaction.

Key responsibilities

• Assume the duties of Service Manager, Service Officer, Service Associate, or Service Associate‑Pickup Teller during their absence.
• Conduct compliance reviews on cases assigned by the Regional Service Head.
• Perform ad‑hoc tasks such as special investigations, account reconciliations, and ATM duty officer responsibilities as directed by the District Service Head.
• Process Business Center transactions within prescribed limits, approvals, and authorities in line with bank policies, the Operations Manual, and regulatory requirements (BSP/AMLA).

Required profile

• Graduate with a four‑year degree in business or a service‑industry‑related field.
• Strong knowledge of bank policies and procedures for branch operations.
• Ability to work efficiently in a banking and sales environment and handle clients professionally.
• Willingness to be assigned to different branches within the designated area.
• Sales or marketing experience in a bank is an advantage.

Required skills

What we offer

• Opportunity to work in a dynamic banking environment.
• Exposure to regulatory compliance and operational management.
• Potential assignments across multiple branch locations.