Service Associate (Bank Teller)

About the role

We are looking for a Service Associate to work as a Bank Teller in our Clark Business Center. The role involves delivering accurate, timely over‑the‑counter services while upholding the bank’s compliance standards and providing a positive customer experience.

Key responsibilities

• Process cash, check and electronic transactions in accordance with bank policies and BSP/AML regulations.
• Maintain error‑free transaction processing and meet service standards such as line wait time and turnaround time.
• Identify and mitigate risk areas by applying internal controls and monitoring procedures.
• Support process improvement initiatives and assist with technology implementation across branch systems.
• Engage with clients, address inquiries, and ensure a high level of customer satisfaction.
• Perform delegated administrative tasks in an organized and systematic manner.

Required profile

• Graduate of any four‑year degree program; fresh graduates are encouraged to apply.
• Ability to handle complex situations, make efficient decisions and manage time effectively.
• Strong monitoring and controlling skills with a keen sense of security awareness.
• Empathetic, compassionate and service‑oriented with a commitment to quality and accuracy.

Required skills