Customer Service Assistant (Shopify E-commerce)

About the role

We are seeking a detail‑oriented Customer Service Assistant to support our Shopify‑based e‑commerce operations. The role is fully remote and involves handling order updates, vendor communication, invoice reconciliation and purchase‑order tracking.

Key responsibilities

• Process and update Shopify orders, ensuring accuracy and timely fulfillment.
• Communicate with vendors to coordinate shipments, track orders and resolve issues.
• Respond to customer inquiries via email and other communication platforms.
• Reconcile invoices and monitor purchase orders.
• Use Excel, Shopify, VRP, Brightpearl, Slack and Front App to manage daily workflows.

Required profile

• Previous experience in customer service, e‑commerce or order management.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment.

Required skills

• Shopify
• Excel
• VRP
• Brightpearl
• Slack
• Front App

What we offer

• Remote work with a flexible and collaborative team.
• Competitive compensation based on experience.
• A dynamic, fast‑paced work environment.