Customer Success Manager

About the role

We are looking for a Customer Success Manager to own the post‑sale relationship with our clients. You will be the primary point of contact, handling day‑to‑day communication, resolving issues, and driving account growth.

Key responsibilities

• Serve as the main liaison for assigned accounts, managing calls and escalations.
• Identify and pursue upsell and expansion opportunities.
• Monitor client health, engagement, and satisfaction, flagging at‑risk accounts.
• Coordinate with internal teams to ensure deliverables are on track.
• Maintain accurate records of interactions and account status in the CRM.
• Support clients through onboarding for a smooth start.

Required profile

• Available to work EST business hours.
• Excellent spoken and written English.
• Prior experience in customer success, account management, or client‑facing support.
• Comfortable leading calls independently, including handling escalations.
• Strong interpersonal skills and professional demeanor.
• Organized, detail‑oriented, and able to manage multiple accounts.

Required skills

• Experience with CRM tools.

What we offer

• Remote work from any location.
• Contract role with compensation ranging from $900 to $2,500 USD per month.
• Opportunity to work with a fast‑growing tech‑enabled growth firm.