Airport Representative

About the role

The Airport Representative will be the first and last point of contact for guests arriving and departing via Manila’s airport. Acting as an ambassador of Mandarin Oriental, you will ensure a seamless, personalized experience that reflects the brand’s legendary service standards.

Key responsibilities

• Welcome guests at the airport, identify them through signage and professional presentation.
• Escort guests from arrival gates to transport, assisting with luggage and airport procedures as needed.
• Coordinate outbound departures, ensuring timely arrival at the airport and smooth check‑in.
• Monitor flight schedules, delays, and changes, adjusting transfer arrangements accordingly.
• Liaise with airport authorities, immigration, customs, and handling agents to facilitate smooth guest movement.
• Collaborate closely with hotel transportation, limousine drivers, and Concierge to guarantee seamless transfers.

Required profile

• Strong commitment to integrity, respect, and responsible service.
• Growth‑mindset and ability to thrive in a collaborative team environment.
• Excellent communication and interpersonal skills, with a focus on delivering memorable guest experiences.
• Detail‑oriented and able to manage multiple guest arrivals and departures simultaneously.

Required skills

What we offer

• Opportunity to shape airport service protocols in a pre‑opening, 5‑star luxury hotel.
• Work within an internationally recognized brand known for Asian heritage and cutting‑edge luxury.
• Dynamic, multicultural team environment in the heart of Manila’s business district.