Doorman

About the role

The Doorman provides a warm, gracious, and professional welcome and farewell to all guests, creating a strong first and last impression of the hotel. As an ambassador of Mandarin Oriental, the role upholds legendary service standards in a pre‑opening environment.

Key responsibilities

• Greet guests, visitors, and patrons courteously at the hotel entrance.
• Open vehicle and hotel doors, assisting guests upon arrival and departure.
• Coordinate with Bellman and Concierge for luggage handling and guest assistance.
• Provide directions, basic hotel information, and assistance with immediate guest needs.
• Assist guests in obtaining transportation such as taxis, ride‑services, or limousines.
• Recognize VIPs, repeat guests, and long‑stay guests to ensure personalized attention.
• Manage traffic flow at the entrance, guiding vehicles to appropriate drop‑off and pick‑up points.
• Work with Security and Valet (if applicable) to maintain order and safety.
• Keep the entrance area clean, organized, and presentable at all times.

Required profile

• Demonstrates integrity, respect, and responsibility in guest interactions.
• Embraces a growth mindset and continuous improvement.
• Thrives in a team environment and contributes to a collaborative service culture.

Required skills