Administrative Assistant

About the role

We are seeking an organized, detail‑oriented Administrative Assistant to support clients through a dual‑citizenship and immigration documentation process. The role is remote, works with an international team, and primarily serves US‑based clients.

Key responsibilities

• Communicate with clients via email, providing clear updates and next‑step instructions.
• Coordinate procurement, tracking, and status monitoring of required documents.
• Maintain accurate records of client communications, requirements, and process updates.
• Support internal team members with document collection instructions and follow‑up.
• Escalate client concerns or unclear requirements to the appropriate team member.

Required profile

• 1–3 years of experience in administrative, customer support, or back‑office roles.
• Excellent written and verbal English communication skills.
• High attention to detail and strong organizational abilities.
• Ability to work independently after training with minimal supervision.
• Professional demeanor for occasional phone or video calls with clients.

Required skills

• Proficiency with email platforms and online communication tools.
• Experience using video‑conferencing tools such as Zoom or Google Meet.
• Familiarity with productivity software (e.g., Microsoft Office, Google Workspace).
• Comfortable navigating online document‑management and tracking systems.