Travel and Expense CVO Spanish Bilingual Analyst

About the role

The Travel and Expense CVO Spanish Bilingual Analyst supports GM employees across Mexico and South America by managing CVO tickets, processing toll and violation invoices, and auditing employee expense reports. This hybrid night‑shift position (8 pm – 5 am) ensures compliance with GM policies and local regulations while delivering high‑quality service through phone, email, and chat.

Key responsibilities

• Manage and resolve CVO tickets within SLA timelines, providing timely support for toll, violation, corporate card, and travel inquiries.
• Process end‑to‑end toll and violation invoices for company‑owned vehicles, preventing late fees and maintaining compliance.
• Audit employee expense reports for accuracy, proper documentation, and adherence to GM’s Global Travel & Expense Policy and local regulations.
• Escalate complex cases to senior analysts or supervisors as needed.
• Maintain detailed documentation of case activities, resolutions, and follow‑up actions.

Required profile

• Bilingual proficiency in Spanish and English.
• Experience handling expense reports, invoice processing, or related audit functions.
• Ability to work night‑shift hours and adapt to hybrid on‑site requirements.
• Strong communication skills for phone, email, and chat support.

Required skills

What we offer

• Opportunity to work within a global automotive organization.
• Hybrid work environment with defined on‑site attendance.
• Professional development in travel, expense, and compliance functions.