Trainer – Call Center Training & Development

About the role

Everise is seeking a dynamic Trainer to design and deliver training programs for call‑center agents. The role focuses on building product knowledge, sales techniques, and customer‑service excellence while ensuring alignment with Everise policies and client expectations.

Key responsibilities

• Deliver new‑hire and ongoing training on product information, sales, and customer service.
• Facilitate virtual sessions using Adobe Connect or similar platforms and conduct in‑person training when required.
• Develop lesson plans, course agendas, and supporting materials in partnership with clients.
• Assess trainee proficiency, certify graduates, and monitor on‑the‑job performance.
• Provide nesting, on‑the‑job coaching, and refresher or cross‑training modules as needed.
• Engage learners through interactive activities, incentives, and adult‑learning techniques.
• Occasionally support operations by handling calls during peak periods.

Required profile

• Minimum one year of experience delivering adult learning in a contact‑center or customer‑service environment.
• Undergraduate degree in Instructional Design, English, or a related field.
• Strong communication skills and ability to engage learners of varying sizes (10‑100 participants).
• Proactive attitude with a focus on trainee success and long‑term retention.

Required skills

• Proficiency with Adobe Connect or comparable virtual training platforms.