Director of Quality

About the role

TaskUs is seeking a senior leader to own and evolve its Quality Program across regions and accounts. The Quality Director will shape strategy, drive operational excellence and ensure client confidence through flawless service delivery.

Key responsibilities

• Define and lead the transactional quality program for assigned accounts/regions.
• Manage a global centralized team to satisfy monthly audit compliance requirements.
• Collaborate with global quality directors to set TaskUs quality strategy.
• Partner with site operations, client services and other stakeholders to align and execute customer experience initiatives.
• Ensure consistent delivery of client and internal KPIs.
• Lead strategic and tactical initiatives to meet and exceed accuracy, CSAT and other performance targets.
• Operationalize best practices and introduce next‑generation practices.

Required profile

• Proven experience in leading quality programs within a BPO or similar multi‑channel environment.
• Strong track record of improving performance and customer experience.
• Ability to influence senior stakeholders and drive cross‑functional alignment.
• Excellent analytical mindset with focus on data‑driven decision making.

Required skills

• Quality management methodologies.
• Audit compliance processes.
• KPI monitoring and reporting.
• Strategic planning and execution.

What we offer

• Competitive industry salary.
• Comprehensive benefits package.
• People‑first culture with focus on wellness, diversity and internal mobility.
• Opportunities for professional growth within a global organization.