Telesales Account Manager II – UK & Middle East

About the role

The Telesales Account Manager II will own a portfolio of small‑to‑mid‑size customers across the United Kingdom and the Middle East. You will be responsible for end‑to‑end renewal cycles, upselling and cross‑selling, and delivering product demonstrations to accounts without a dedicated Customer Success Manager.

Key responsibilities

• Manage a portfolio of UK and Middle East accounts, focusing on higher‑value contracts.
• Lead the renewal process, including pricing discussions, contract scope alignment and negotiation.
• Identify and pursue upsell and cross‑sell opportunities through proactive outreach and account insights.
• Conduct product demos and solution walkthroughs for non‑CSM accounts.
• Maintain deep knowledge of the product portfolio, roadmap and capabilities.
• Build relationships with multiple stakeholders via phone and virtual meetings.
• Use usage data to spot risk, prevent churn and support renewal outcomes.
• Collaborate with Customer Success, Product Specialists and Pricing teams, escalating complex cases.
• Keep accurate pipeline, forecasting and renewal records in Salesforce.

Required profile

• Bachelor’s degree or at least two years of college education.
• Proven experience in telesales, inside sales or B2B account management.
• Track record of managing renewals, pricing and contract negotiations.
• Confident presenter of product demos and customer presentations.
• Strong phone‑based selling, objection handling and follow‑up skills.
• Experience with subscription‑based or technology‑led products.

Required skills

• Proficiency with CRM systems, preferably Salesforce.

What we offer

• Country‑specific benefits focused on employee well‑being and happiness.