TechOps Engineer

About the role

As a TechOps Engineer, you will play a key role in delivering, operating, monitoring, and continuously improving the organisation's global IT infrastructure and platforms. The role focuses on ensuring the availability, stability, security, and performance of both internal systems and customer‑facing platforms, providing reliable and high‑quality technology services.

Key responsibilities

• Create and maintain documentation for all operational processes.
• Perform routine tasks according to established processes and checklists.
• Monitor infrastructure and application services, alerting and taking appropriate action when needed.
• Participate in cross‑functional teams within GTS as directed by senior managers.
• Support the transition of new and enhanced services into operation, ensuring proper design, testing, and documentation.

Required profile

• Awareness – you know about the skill and have an appreciation of how it is applied in the environment.
• Working – you can apply your knowledge and experience of the skill, including tools and techniques.
• Practitioner – you can share your knowledge and experience with others and define appropriate tools for the environment.
• Expert – you are a recognised specialist and adviser, able to lead or guide others in best‑practice use.

Required skills

• Active Directory
• Group Policy
• DNS
• Linux operating system
• Microsoft Server technologies