Technical Support Representative (G)
Helpware · Cebu
Job description
About the role
Helpware is seeking a Technical Support Representative to join its growing Philippines team. You will provide email and chat assistance, troubleshoot technical issues, and ensure an excellent customer experience.
Key responsibilities
- Respond to customer inquiries via email and chat, diagnosing and resolving technical problems.
- Communicate step‑by‑step solutions clearly and patiently, tailoring explanations to each customer.
- Document issues and resolutions in the ticketing system, recognizing patterns and contributing to knowledge bases.
Required profile
- At least C1 level English proficiency (spoken and written).
- Minimum 2 years of professional technical troubleshooting experience.
- Ability to work independently in a fast‑paced, changing environment.
Required skills
- Proficiency with Office 360, especially Excel.
- Experience using ticketing platforms such as Zendesk, ServiceDesk, or Freshdesk.
- Typing speed of at least 40 WPM while chatting with customers.
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Published 2 hours ago
Expires 1 month from now
5 views · 0 interested
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Helpware
Cebu