L1 Support Analyst – Technical Help Desk
NCR Voyix · Cebu
Job description
About the role
The L1 Support Analyst is the first point of contact for customers experiencing technical issues with NCR Voyix products and services. You will work in a 24x7 support environment, providing prompt troubleshooting and ensuring incidents are properly documented.
Key responsibilities
- Troubleshoot and resolve basic technical issues reported by customers.
- Document incidents accurately in the ticketing system.
- Escalate complex cases to higher support tiers when needed.
- Maintain clear communication with customers in English.
Required profile
- Bachelor's degree or equivalent work experience.
- 1 to 3 years of experience in technical support, service desk, or customer support.
- Strong problem‑solving abilities and customer‑focused mindset.
- Excellent verbal and written English communication skills.
Required skills
- Familiarity with ticketing tools such as ServiceNow, Salesforce, or Zendesk.
- Basic knowledge of Windows operating systems.
- Understanding of networking concepts.
- Experience with desktop applications.
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Published 6 hours ago
Expires 1 month from now
5 views · 0 interested
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NCR Voyix
Cebu