Team Manager - Healthcare
ibex · Autorité palestinienne
Job description
About the role
The Team Manager will lead a team of technical support agents at the Pasig site, ensuring professional call handling and achievement of service level targets. This role involves coaching, performance monitoring, and resolving escalated customer issues.
Key responsibilities
- Provide direction and guidance to meet key performance metrics and service level agreements.
- Measure, report and communicate metric goal attainment for the assigned team.
- Coach, mentor and develop agents for skill expansion and promotion.
- Monitor and resolve performance, behavior, and attendance issues using performance management techniques.
- Hold regular team meetings and maintain accurate employee records.
Required profile
- At least 1 year of experience in a related field and as a supervisor.
- Strong oral and verbal communication, leadership, analytical and problem‑solving abilities.
- Ability to work independently, under pressure and adapt to changing environments.
Required skills
- Good oral and verbal communication skills.
- Leadership, coaching and interpersonal skills.
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ibex
Autorité palestinienne
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