Spanish Bilingual Customer Service Representative (Financial CSR)

About the role

Firstsource is seeking a Spanish‑bilingual Customer Service Representative to join its International Voice Process focused on financial services. The position is based at the McKinley Hills office in Taguig City and will start on August 24, 2026.

Key responsibilities

• Handle inbound voice calls from Spanish‑speaking customers.
• Provide assistance and information related to financial inquiries.
• Maintain service quality standards and ensure accurate communication.
• Document interactions and outcomes in the company’s system.

Required profile

• High school graduate (old curriculum) or any college level (undergraduate or graduate).
• Fluency in Spanish is mandatory.
• Willingness to complete an initial interview, Spanish assessment, and final interview before onboarding.

Required skills