SMB & Mid-Market Account Manager, Talent Solutions

About the role

LinkedIn is looking for a Talent Account Director (Account Manager) to act as a trusted adviser to customers in the Mid-Market and SMB sector in the Philippines, its fastest-growing market in the region. The role grows the book of business by renewing subscriptions and cross-selling and upselling Talent & Learning solutions, and is a strategic sales role involving complex client organisations and internal cross-functional partners. The work location is hybrid, split between home and the LinkedIn office on selected days.

Key responsibilities

• Prepare for key customer meetings through deep discovery, research and thoughtful questions, and ask layered questions to clarify objectives and challenges.
• Drive customer and revenue growth within the assigned book of business, including identifying growth accounts and prioritising upsell and cross-sell opportunities.
• Manage a book of business of 150+ clients, multi-thread with stakeholders such as CHRO, business leaders, CTO, CIO and AI leaders, and map decision makers, process owners and influencers.
• Sell with solutions rather than products, think commercially when negotiating agreements, and use data and insights to support investment recommendations and overcome objections.
• Engage customers throughout the deal cycle and after, confirming value and adapting strategy to optimise ROI.
• Mitigate churn risk, plan accounts with a customer-centric lens, and collaborate with cross-functional teams on customer success.
• Be disciplined in territory and account planning, forecasting and quota attainment, and follow best practices with CRM and sales tools.
• Travel up to 25% of the time (about one week per month), subject to business needs.

Required profile

• 5+ years of quota-carrying and/or consulting experience.
• Fluency in English.
• BA/BS degree or equivalent in a related field.

Preferred qualifications

• Experience with HR software, SaaS and solution selling.
• Track record of finding and managing high-level business in an evangelistic sales environment.
• Ability to assess new business opportunities, close deals and negotiate contracts.
• Strong negotiation and forecasting skills.