Site Reliability Engineer (Work from Home)

About the role

A Site Reliability Engineer applies software engineering to operations, owning the reliability, performance and resilience of production systems as a first-class engineering discipline. The role defines and defends service levels, reduces operational toil through automation and leads incident response and learning. It is a full-time position based in Makati City, working from home until further notice.

Key responsibilities

• Define and evolve the reliability strategy, including SLIs, SLOs and error budgets, in partnership with product and engineering
• Manage scaling, capacity metrics, disaster recovery and failure and recovery processes
• Embed observability into development and tooling, covering new applications and service layers
• Coach and mentor teams and stakeholders on reliability
• Own and operate the product infrastructure for availability, latency, scalability and cost, and support safe, repeatable deployments
• Build and maintain metrics, logging, tracing and SLO-based alerting
• Take part in the on-call rotation, resolve production incidents and lead or contribute to postmortems
• Automate repetitive operational and deployment tasks
• Partner with development teams on production-readiness reviews, capacity planning and rollouts
• Build and refine dashboards for application performance and availability
• Mentor engineers and share knowledge of reliability practices, technologies and architectures

Required profile

• Tertiary qualification (e.g. science, computer science or software engineering degree, IT certification) or equivalent practical experience
• Broad experience in software development with an interest in operations and reliability, or broad operations experience with proven software development
• Understanding of SRE principles: SLIs/SLOs, error budgets, toil reduction and blameless incident management
• Experience operating production systems and taking part in an on-call rotation
• Clear communication, calm and methodical under pressure, and able to work independently and in a team

Required skills

• Preferred: Linux, GCP, Kubernetes and containerisation, PostgreSQL or another relational SQL database
• Preferred: Infrastructure as code (e.g. Terraform) and CI/CD tooling
• Preferred: Observability tooling such as Prometheus, Grafana or OpenTelemetry
• Preferred: a systems or automation language such as Go or Python