Shared Services Director

About the role

We are seeking a strategic and results‑driven Shared Services Director to lead and optimise shared services across the organisation. The role will focus on operational excellence, governance, and aligning support functions with business objectives.

Key responsibilities

• Lead the strategic alignment of shared services functions to support business goals and organisational transformation.
• Drive initiatives focused on operational excellence, process improvement, service delivery, manpower allocation, and cost optimisation.
• Develop and implement governance policies, standards, and guidelines across shared services functions.
• Monitor performance through service level agreements (SLAs) and ensure timely, efficient delivery of services.
• Partner closely with stakeholders and affiliate units to understand business needs and strengthen shared services support.
• Ensure proper charging and allocation of shared services labour costs among affiliate units.
• Identify opportunities for process automation, standardisation, and continuous improvement.
• Lead and mentor shared services teams while promoting collaboration and accountability across functions.

Required profile

• 10–15 years of progressive experience in shared services, operations, business transformation, or corporate support functions.
• At least 5 years in senior leadership roles (e.g., Senior Manager, Head of Operations, Director) with responsibility for cross‑functional teams and strategic initiatives.
• Proven track record in driving operational excellence, service delivery improvements, and organisational efficiency.
• Strong experience in governance, policy development, and implementation of standards across functions.
• Background in managing stakeholder relationships across multiple business units or affiliate organisations.
• Experience in cost management, workforce allocation and shared services charge‑back models.
• Demonstrated ability to lead process improvement, automation, and continuous improvement initiatives.
• Strong leadership, communication, analytical and project management skills.
• Experience in a multi‑entity or shared services environment is highly preferred.

Required skills