This job is no longer available
This job expired on 12/09/2026. It no longer accepts applications.
Service Desk Analyst - Dutch and French (Trilingual)
CGI · Taguig
Job description
About the role
CGI is looking for a Service Desk Analyst who can communicate fluently in Dutch and French. The role involves providing first‑line support to users, handling inquiries via phone, email and a case‑tracking system, and ensuring a high level of customer satisfaction.
Key responsibilities
- Receive, log and resolve user requests and incidents promptly and accurately.
- Apply established procedures to troubleshoot and solve technical problems.
- Maintain up‑to‑date knowledge of products, policies, and operational tools.
- Escalate issues according to defined processes when necessary.
- Collaborate with local management, colleagues and clients to ensure resolutions meet expectations.
- Assist Service Desk Specialists with non‑complex work orders and service requests.
- Adhere to scheduled shift times, breaks and rest‑day assignments.
Required profile
- Fluent in reading, writing and speaking Dutch and French.
- Willingness to work 100% onsite.
- Strong customer‑service orientation and problem‑solving abilities.
- Ability to use judgment to deliver satisfactory outcomes.
Required skills
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CGI
Taguig