Service Associate

About the role

The Service Associate provides competent, timely, and error‑free over‑the‑counter services to customers in a bank Business Center. The role ensures compliance with internal policies, BSP/AML regulations, and other external rules while delivering excellent customer service.

Key responsibilities

• Perform tellering, new account opening, and other over‑the‑counter functions in line with the Branch Operations Manual.
• Support the Service Manager in meeting service standards through fast turnaround and error‑free processing.
• Attend to and resolve customer queries and complaints, including complex issues that cannot be settled immediately.
• Identify risk areas and apply bank policies and procedures to eliminate risks.

Required profile

• Graduate of a 4‑year degree program; a business or service‑oriented degree is an advantage.
• One (1) year of experience in branch operations is preferred, but fresh graduates are welcome.
• Willingness to work overtime and to be rotated or cross‑posted to other branches as needed.
• Sense of urgency, service‑oriented attitude, and ability to work under pressure.

Required skills