Service Associate (Bank Teller)

About the role

The Service Associate provides accurate, timely over‑the‑counter services to customers in the Business Center of a bank. The role focuses on delivering error‑free transactions while complying with internal policies and regulatory requirements such as BSP and AMLA.

Key responsibilities

• Process cash, check, and electronic transactions efficiently and without errors.
• Ensure compliance with Banko Sentral ng Pilipinas (BSP) and Anti‑Money Laundering Act (AMLA) regulations.
• Identify and mitigate risk areas by consistently applying bank policies and procedures.
• Maintain service standards, including acceptable line wait times and turnaround times.
• Support process‑improvement initiatives and technology implementations across branch systems.
• Engage with clients to provide excellent customer service and a positive banking experience.
• Perform administrative tasks delegated by the branch manager in an organized manner.

Required profile

• Graduate of any four‑year degree program; fresh graduates are welcome.
• Ability to handle complex situations, make efficient decisions, and manage time effectively.
• Strong monitoring and controlling skills with a heightened sense of security awareness.
• Empathetic, compassionate, and able to engage easily with people.
• Committed to service quality, accuracy, and organizational standards.

Required skills