Service Associate (Bank Teller)

About the role

The Service Associate (Bank Teller) provides competent, timely and error‑free over‑the‑counter services to customers in a Business Center. The role ensures strict compliance with internal policies, BSP and AMLA regulations while delivering excellent customer experiences across multiple branch locations.

Key responsibilities

• Provide over‑the‑counter banking services to customers, ensuring transactions are processed accurately and promptly.
• Maintain compliance with Bank of the Philippines (BSP) and Anti‑Money Laundering Act (AMLA) regulations and internal bank policies.
• Identify and mitigate risk areas by applying bank procedures consistently.
• Support process‑improvement initiatives and the implementation of new technologies used in the branch.
• Handle administrative tasks and maintain orderly records as delegated.

Required profile

• Graduate of any four‑year degree program; fresh graduates are encouraged to apply.
• Strong decision‑making ability, diligence, and effective time‑management skills.
• Good monitoring and controlling skills with a high sense of security awareness.
• Empathetic, able to engage with customers and colleagues professionally.
• Committed, service‑oriented, and attentive to quality and accuracy.

Required skills