Senior Mortgage Broker Support / Credit Analyst (Connective/Mercury)

About the role

An independent mortgage brokerage based in Western Australia is looking for a Senior Mortgage Broker Support / Credit Analyst to work remotely from the Philippines. You will take complete ownership of loan applications from initial assessment through to submission and settlement support, so that the onshore brokers can focus on growth. The position is full-time, following Australian business hours, on a 100% remote basis under an Independent Contractor Agreement, with a salary range of $2,300-$3,000 AUD depending on skills and experience.

Key responsibilities

• Review and verify tax returns, financial statements, BAS, payslips and other supporting documents, ensuring every client file in the CRM is complete at the start.
• Use Connective CRM (Mercury): review document fields (ID, assets, liabilities, employment), rename documents to the agreed protocol, remove tax file numbers and run compliance checks.
• Review credit reports for adverse credit and ensure liabilities and expenses are declared accurately, comparing documents against lender checklists.
• Enter key dates such as finance due and settlement date, and check expenses against HEM once income is determined.
• Run pre-submission quality checks and evaluate borrowing capacity, liabilities, living expenses and credit history to spot policy issues and lender risks.
• Research lender policies and recommend the best lenders to Business Development Managers, and prepare credit recommendations and scenario summaries for brokers.
• Evaluate complex residential lending cases, including PAYG, self-employed, company, trust and SMSF applications.

Required profile

• Minimum 3-5 years of dedicated Australian mortgage broking experience focused on these tasks.
• Prior experience in a fast-paced, high-performing Australian mortgage brokerage.
• Exceptional written English and attention to detail.
• Ability to work with minimal supervision and independently identify lender fit and mitigate policy risks.

Required skills

• Familiarity with the Connective aggregator platform / Mercury CRM (must-have).
• Nice to have: Quickli or equivalent policy/servicing tools, lender servicing calculators and major lender portals.
• Nice to have: deep knowledge of Australian lending policies and guidelines.