Senior Loan Processor (AU Mortgage)

About the role

A high-performing Australian mortgage brokerage is looking for a Senior Mortgage Loan Processor to act as its core operational right hand. The role owns the end-to-end residential loan processing workflow, from document collection to settlement, so the Principal Broker can focus on client strategy and referrals. It suits an experienced, autonomous processor who can handle complex files such as self-employed clients, company structures and business owners, and works during Australian business hours.

Key responsibilities

• Manage loan applications from initial document collection through to settlement
• Analyze complex income documents such as personal tax returns, company financial statements, ATO NOAs and profit and loss statements
• Fact-check data, run calculations and ensure files meet Best Interest Duty (BID) and lender requirements
• Submit clean, fully documented applications to lenders via ApplyOnline / LIXI and track and clear lender MIRs
• Run proactive rate reviews, lodge repricing requests and follow up clients on annual reviews and fixed-rate expiries
• Draft and send templated client emails about pricing outcomes, rate changes and refinancing opportunities
• Maintain accurate CRM data and status updates in Connective Mercury / Nexus, and help organize client reviews and follow-up appointments
• Work with the Principal Broker to document and optimise repeatable workflows using video (Loom) and AI tools

Required profile

• At least 5 years of direct experience in Australian residential mortgage loan processing
• Proven ability to read and analyse self-employed income documents and complex tax returns
• Strong written and spoken English, able to draft client emails and liaise with lender BDMs and credit assessors
• Self-directed, able to solve problems independently in a lean, fast-moving environment

Required skills

• Connective CRM tools (Connective Mercury or Nexus); deep knowledge of Australian lender policies, ApplyOnline and broking compliance (BID)
• Nice to have: SMSF mortgage experience, commercial or asset finance files, Loom video SOPs and AI-assisted workflow tools

What we offer

• Salary of $2,200 AUD per month, packaged based on relevant Australian broking experience
• Stable, long-term full-time role with standard Australian business hours
• Opportunity to grow into broader support functions and leadership as the business expands
• Direct access to the Principal Broker, asynchronous video training and use of AI tools