Senior Analyst, Sales Productivity

About the role

The Sales Productivity Analyst supports sales operations by managing account creation, CRM support, order assistance, and pricing activities, ensuring smooth sales execution and accurate data in Salesforce.

Key responsibilities

• Support account creation, including Sales Rep Budget IDs and customer address IDs.
• Process customer onboarding requests and maintain contact information in Salesforce.
• Provide CRM support, including Command Center assistance and access requests.
• Handle paid order inquiries, status updates, expedite requests, and lines‑down situations.
• Assist with pricing activities, including Vendavo deals, chargeback agreements, and quotation support.
• Collaborate with sales reps and internal teams to resolve operational issues.
• Develop and deliver training to ensure consistent process execution.

Required profile

• Bachelor’s degree or higher.
• Minimum 4 years of experience in sales operations, support, or data management.
• Strong written and verbal English communication skills.
• Experience acting as a subject‑matter expert and providing training.

Required skills

• Salesforce
• CRM platforms
• Reporting tools
• Vendavo (pricing tool)