Senior Account Manager – International Remittance

About the role

Coins, the leading crypto brand in the Philippines, is expanding its International Remittance team. We are looking for a senior professional to acquire, manage and grow relationships with merchants and partners across multiple regions.

Key responsibilities

• Identify, approach and onboard new merchants to adopt our payment services such as QR payments and e‑wallets.
• Maintain and deepen relationships with existing merchants to increase transaction volume, retention and satisfaction.
• Negotiate merchant discount rates, commercial terms and service agreements.
• Collaborate with product, technology and operations teams to ensure smooth onboarding and integration.
• Serve as the primary contact for merchant queries, support requests and escalations.
• Monitor account performance, track transaction volumes and spot opportunities for upselling and growth.
• Stay updated on industry trends, competitor offerings and customer needs in payments and fintech.
• Manage regional accounts across North America, Latin America, EMEA and APAC.

Required profile

• Bachelor’s degree in Business, Finance, Marketing or a related field.
• 3‑5 years of experience in merchant acquisition, key account management or business development, preferably in fintech, banking, payments or e‑commerce.
• Proven sales and negotiation abilities within financial services.
• Strong analytical skills to turn data into actionable growth insights.
• Self‑motivated, target‑driven and comfortable in a fast‑paced environment.

Required skills

• Web3 ecosystems
• Crypto products
• Blockchain technologies
• Payment gateways
• Digital wallets