Sales Coordinator

About the role

Brightwheel is seeking a Sales Coordinator to keep its education product order pipeline moving smoothly. You will process purchases, resolve order issues, and serve as the front line for customer and internal inquiries.

Key responsibilities

• Process orders and ensure customers receive their purchases on time.
• Respond to customer and internal questions, providing accurate answers.
• Maintain precise records essential for customers and internal workflows.
• Follow established processes while identifying opportunities to improve efficiency and service.
• Leverage AI tools to accelerate work without compromising quality.

Required profile

• Experience handling high‑volume, detail‑heavy tasks such as order processing, data entry, or ticketing with strong accuracy.
• Comfortable working independently, staying organized, and following SOPs consistently.
• Ability to communicate professionally in English with customers, preferably in a US‑facing environment.
• Curiosity and ease in adopting new AI tools as part of daily workflow.

Required skills

• Salesforce
• Google Sheets or Excel
• Order‑processing software and product‑specific systems
• AI tools (e.g., ChatGPT, Claude)
• Slack and email