Reserve Officer – Banking Service Management

About the role

The Reserve Officer will step in for absent Business Center personnel, ensuring seamless service delivery and strict compliance with bank policies, BSP/AMLA regulations, and other external rules. The role supports business objectives through excellent customer service and operational excellence.

Key responsibilities

• Assume the duties of Service Manager, Service Officer, Service Associate, or Service Associate‑Pickup Teller during their absence.
• Conduct compliance reviews on cases as assigned by the Regional Service Head.
• Perform ad‑hoc tasks such as special investigations, account reconciliations, and ATM duty officer duties as directed by the District Service Head.
• Ensure Business Center transactions are processed within prescribed limits, approvals, and authorities according to bank policies and the Operations Manual.

Required profile

• Graduate with a four‑year degree in Business or a service‑industry‑oriented course.
• Extensive knowledge of bank policies and procedures for branch operations.
• Ability to work efficiently in a banking and sales environment and handle clients professionally.
• Willingness to be assigned to different branches within the designated area.
• Sales or marketing experience in a bank is an advantage.

Required skills