Remote Account Manager – Real Estate SaaS

About the role

Smartsourcing is looking for a full‑time, remote Account Manager to own a portfolio of real‑estate office clients across AU/NZ and the US. You will be the front‑line contact for billing and technical queries while driving proactive check‑ins, onboarding, product coaching and growth opportunities.

Key responsibilities

• Serve as first line of response for client billing concerns and technical issues, triage severity and resolve within SLA.
• Maintain accurate records of client interactions in the CRM and perform lightweight platform maintenance.
• Own a book of real‑estate office accounts, run proactive check‑ins, usage reviews and health scoring to surface at‑risk accounts.
• Coach clients on maximizing product usage and deliver onboarding and training sessions for new and existing users.
• Identify expansion opportunities, coordinate with internal teams and support retention efforts alongside the Client Success Manager.
• Stay AI‑ready by evaluating and using approved AI‑supported tools for account health monitoring and client communication.

Required profile

• Outgoing and charismatic with strong client‑facing abilities.
• Product‑curious and able to quickly learn platform features.
• Calm under pressure and able to handle client push‑back professionally.

Required skills