Quality Assurance Supervisor

About the role

ClearSource is seeking a Quality Assurance Supervisor to lead a team of Quality Analysts. You will be responsible for coaching, performance tracking, and ensuring the delivery of high‑quality customer experiences.

Key responsibilities

• Conduct weekly one‑on‑one meetings with direct reports to build trust, set goals, and review KPI attainment.
• Facilitate the use of ClearSource leadership tools such as coaching processes, People Analyzer, and Performance Self‑Assessment.
• Coordinate teaching opportunities and ensure alignment with Operations, Learning & Development, and client expectations.
• Attend quality meetings, provide regular quality metric reports, and verify data accuracy in dashboards.
• Collaborate with L&D and leadership teams to analyze trends and develop improvement plans.

Required profile

• Bachelor’s degree preferred.
• Good attendance record and no disciplinary actions in the past six months.
• At least one year of QA experience within ClearSource.
• Strong communication and interpersonal skills.

Required skills

• Proficiency with Amazon QuickSight for dashboard verification.

What we offer

• Competitive salary.
• Medical and dental insurance (including free coverage for dependents).
• Group life insurance.
• Paid time off.
• Opportunities for career growth in a passionate, innovative culture.