Quality Assurance Specialist

About the role

Medtronic, a global healthcare technology company, is hiring a Quality Assurance Specialist in Taguig City. The role supports quality assurance programs, process improvement and operational excellence, partnering with stakeholders to evaluate processes, run quality projects and help implement automation and AI solutions. It is a 12-month fixed-term contract on a hybrid work arrangement.

Key responsibilities

• Develop, implement and maintain quality assurance processes, standards and documentation.
• Conduct quality reviews and audits against procedures and service level expectations.
• Analyze quality trends, find root causes and recommend corrective and preventive actions.
• Evaluate business processes and lead process optimization, standardization and efficiency initiatives.
• Manage cross-functional quality improvement projects, including planning, stakeholder coordination, risk management and execution.
• Maintain standard operating procedures, work instructions and process documentation.
• Identify opportunities to automate manual tasks with automation and AI solutions.
• Monitor quality and project metrics, prepare reports and share insights, risks and recommendations with stakeholders and leadership.

Required profile

• Bachelor's degree and at least 2 years of experience in quality assurance, process improvement, business operations, project management or a related function.
• Experience managing multi-stakeholder, cross-functional projects.
• Experience creating and improving business processes, SOPs or quality documentation.
• Data analysis and trend identification experience.

Required skills

• Proficiency with Microsoft Office (Excel, PowerPoint, Word).
• Preferred: automation platforms (Power Automate, Power Apps, UiPath), AI tools (Copilot, ChatGPT), BI/reporting tools (Power BI, Tableau, Looker).
• Preferred: Lean, Six Sigma, Agile, Scrum or project management knowledge; regulated industry experience.

What we offer

• A competitive salary and a flexible benefits package.