Process/VNA Trainer

About the role

WNS, part of Capgemini, is hiring a Process/VNA Trainer in Manila. The trainer runs training sessions, coaches staff and helps improve the skills of all personnel, while promoting company efficiency. The role suits a highly organized communicator with strong public speaking skills.

Key responsibilities

• Conduct informative training sessions and prepare daily activity and training reports.
• Train new hires on culture, communication and customer service.
• Facilitate candidate communication assessments.
• Run floor refreshers, coaching and give feedback.

Required profile

• At least a college undergraduate degree with basic web and MS Office skills.
• At least 2 years of process or VNA training experience in a BPO setting.
• Experience managing diverse teams.
• Able to multitask and work under pressure.

Required skills

• Basic web and MS Office skills.
• Strong analytical, strategic thinking and communication skills.
• Excellent public speaking and the ability to explain complex ideas clearly.

What we offer

• Structured career path and growing team with internal progression opportunities.
• Free HMO coverage from day 1, including a domestic partner.
• Skills training opportunities and paid leaves.
• Role clarity, coaching and mentoring, and a safe work environment.