Patient Service Representative (Remote, Cebu or CDO)

About the role

A Patient Service Representative handles patient queries and concerns, coordinating information between patients, family members, medical personnel and administrators. The role is fully remote and based in Cebu or CDO.

Key responsibilities

• Answer incoming calls according to procedure and departmental standards, and assist patients with their queries and concerns
• Collect patients' outstanding balances and assist third-party entities such as insurers with account queries
• Place outbound collection calls and assist patients with billing queries
• Safeguard protected health information in line with HIPAA guidelines
• Perform other related duties as assigned

Required profile

• College graduate or at least 2 years in college; a degree or course in a medical field is a plus
• At least 1 year of call center experience related to medical accounts and programs is a plus
• Flexible with schedule, organized, dependable and able to set priorities and meet deadlines

Required skills

• Strong written and verbal communication skills
• Ability to work with confidential information and with minimal supervision
• Proficiency in email and ability to perform simple mathematical calculations

What we offer

• Fully remote role
• Insurance, lifestyle rewards and more
• Work with a global team in the utility industry