Operations Lead

WNS Global Services · Iloilo City

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Senior 🇬🇧 English

Job description

About the role

WNS, part of Capgemini, is looking for an Operations Lead in Iloilo City. The role leads and manages a team of customer service representatives to achieve operational, productivity and performance targets.

Key responsibilities

Lead and manage a team of customer service representatives to reach operational, productivity and performance targets.
Monitor daily team performance, including attendance, service levels, quality and customer satisfaction.
Conduct regular coaching, performance discussions and feedback sessions so agents meet and exceed targets.
Handle escalations and resolve complex customer or operational concerns promptly.

Required profile

At least 3 years of relevant work experience in a BPO setting.
Domain account experience preferred.

What we offer

A structured career path and growing team with more internal progression opportunities.
A safe work environment.
Free HMO coverage from day 1, including your domestic partner.
Skills training opportunities and paid leaves.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec WNS Global Services.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Source : ats:smartrecruiters

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Published 1 hour ago

Expires 1 month from now

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WNS Global Services

Iloilo City

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