Healthcare Specialist – Iloilo City Site

About the role

WNS, part of Capgemini, is looking for a Healthcare Specialist for its Iloilo City site. The role involves handling customer requests professionally and empathetically, following process guidelines. Applicants must be willing to work onsite and on shifting schedules, and can start as soon as possible.

Key responsibilities

• Communicate with customers in a professional manner and provide solutions to their specific requests according to process guidelines.
• Listen attentively to customer needs and show empathy while delivering customer support.

Required profile

• High school graduate; candidates under the new K-12 curriculum should be Senior High School graduates, though those graduating under the old curriculum are also welcome.
• At least 6 months of healthcare experience.
• Good customer service skills.
• Willingness to work onsite and on shifting schedules.

What we offer

• Structured career path and growing team with internal progression opportunities.
• Free HMO coverage from Day 1, including dependents.
• Skills training opportunities and paid leaves.
• A safe work environment.

To apply, visit the company's career hub in person between 10 AM and 4 PM, Monday to Friday, at the Iloilo Business Park location in Iloilo City, bringing an updated CV, valid IDs and other supporting documents.