Operations Director – Content Moderation & Trust & Safety

About the role

The Operations Director will lead financial management, operational effectiveness, and team performance across the Content Moderation and Trust & Safety programs. Reporting to senior leadership, this role ensures that moderation processes are efficient, cost‑effective, and aligned with the company’s safety standards.

Key responsibilities

• Oversee budgeting, forecasting, and financial reporting for content moderation and trust & safety initiatives.
• Drive operational efficiency by defining and refining workflows, metrics, and performance dashboards.
• Lead, mentor, and develop cross‑functional teams responsible for moderation, policy enforcement, and safety monitoring.
• Collaborate with product, legal, and policy teams to ensure compliance with regulatory and internal standards.
• Monitor key performance indicators and implement corrective actions to meet service level agreements.

Required profile

• Proven leadership experience in operations, preferably within content moderation, trust & safety, or related high‑tech environments.
• Strong financial acumen with experience managing budgets and operational costs.
• Excellent analytical and problem‑solving abilities.
• Effective communication skills for stakeholder management at all levels.

Required skills