Operational Support Assistant

About the role

The Operational Support Assistant provides essential execution support within the operations function, ensuring system stability, visibility, and administrative continuity across platforms. This role bridges monitoring, documentation, and day‑to‑day operational tasks, allowing senior technical and program teams to focus on delivery.

Key responsibilities

• Monitor system logs, alerts and operational dashboards to detect anomalies, trends and potential issues.
• Perform first‑level triage, document findings and escalate incidents according to established protocols.
• Maintain accurate records of logs, incidents and support activities for auditability and reporting.
• Support administrative and operational workflows, including data entry, documentation upkeep and task coordination.
• Assist with routine system checks and operational validations to ensure platform reliability.
• Collaborate with technical, support and program teams to ensure timely follow‑through on assigned actions.
• Perform additional administrative and operational duties as required to maintain business continuity.

Required profile

• Bachelor’s or college degree; IT‑related education is a plus.
• Strong decision‑making ability and attention to detail.
• Excellent written and verbal communication skills.
• Willingness to work graveyard shifts and be onsite in San Juan City.

Required skills