Medical Practice Administrator – Billing, Inbox & Practice Support

About the role

A busy psychiatric practice in Australia is seeking an experienced Medical Practice Administrator to support its day-to-day administrative, billing, financial and practice-development functions. The role works closely with psychiatrists and the wider administration team so that patient administration, billing, correspondence, referrals and follow-ups are handled accurately and efficiently. It is a full-time, onsite position in Ortigas.

Key responsibilities

• Monitor and manage the clinic's main email inbox, categorising and acting on routine enquiries, and forward clinical correspondence to the appropriate psychiatrist.
• Follow up outstanding administrative and doctor task-list items.
• Process invoices, payments, Medicare, DVA and WorkCover billing and reconciliation, and third-party billing; monitor unpaid accounts and follow up outstanding invoices.
• Identify rejected or unpaid Medicare, DVA and WorkCover claims and help with reconciliation.
• Prepare information for financial reporting and maintain accurate administrative records.
• File correspondence in the practice-management system and process medical record and document requests in line with clinic procedures and patient consent.
• Coordinate report requests, maintain registers of outstanding reports and forms, and assist with referrals.
• Provide telephone and reception support during busy periods or staff absences, and give administrative backup to the primary practice administrator.
• Maintain DVA and WorkCover records, support psychiatrists with their task lists, and assist with GP and referral-source outreach, including contact lists and approved clinic information.

Required profile

• Previous experience in Australian medical practice administration.
• Strong understanding of Medicare, DVA, WorkCover and private medical billing.
• Experience with an Australian practice-management system such as Gentu, Genie, Halaxy, Cliniko, Best Practice or MedicalDirector; Gentu experience is highly desirable.
• Experience with specialist medical referrals and medical records administration.
• Ability to escalate clinical concerns immediately to the psychiatrist, as this is a psychiatric practice.
• Previous experience in psychiatry, psychology, specialist medicine or mental health is highly advantageous.

Required skills

• Proficiency with Microsoft Outlook and Microsoft Teams.
• Strong administrative, organisational and follow-up skills, with high accuracy in billing and patient documentation.
• Strong written and verbal communication skills.

What we offer

• HMO, dental and life insurance for you and one free dependent from day one, with the option to add more dependents.
• Paid leaves: birthday, vacation, medical and maternity (up to 6 vacation leaves convertible to cash on your anniversary).
• Employee engagement activities such as year-end party, family day and team building.