Customer Service Representative (G)
Helpware · Cebu
Job description
About the role
If you’re a problem solver who enjoys connecting with customers, this role lets you exceed expectations through guidance, knowledge, and a passion for technology. You’ll troubleshoot technical issues, provide step‑by‑step solutions, and deliver an outstanding customer experience.
Key responsibilities
- Analyze, isolate and resolve a variety of complex technical issues across multiple systems and applications.
- Communicate solutions clearly and patiently, tailoring explanations to each customer’s needs.
- Multitask between email and chat channels while maintaining high quality and accuracy.
Required profile
- Strong spoken and written English (minimum C1) with at least 1 year of professional customer service experience.
- Experience supporting customers via email and/or chat, self‑managed, detail‑oriented and able to thrive in a fast‑paced environment.
Required skills
- Office 360
- Zendesk, ServiceDesk or Freshdesk
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Published 2 hours ago
Expires 1 month from now
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Helpware
Cebu
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