IT Support Technician L1 – Onsite (Davao, Philippines)

About the role

We are looking for an experienced IT Support Technician (L1) to provide on‑site deskside assistance for our Davao office. The role involves handling day‑to‑day hardware and software issues, managing device lifecycles, and ensuring compliance with security policies.

Key responsibilities

• Deliver end‑to‑end technical support for desktops, laptops, printers, scanners and other peripherals.
• Perform IMAC (Install, Move, Add, Change) activities and break/fix tasks.
• Manage device configuration, OS imaging, patching and vendor hardware replacements.
• Use SCCM, Intune and ServiceNow for asset tracking, ticket resolution and remote assistance.
• Install, update and patch approved software in line with IT policies.
• Provide remote and on‑site support for MS Office, Outlook, VPN clients and other business applications.
• Enforce security protocols, antivirus monitoring and desktop policy compliance.
• Act as primary contact for VIP users and critical escalations.
• Support Active Directory tasks, basic user account management and smart‑hands assistance.
• Document incidents, maintain hardware inventory and create technical guides.

Required profile

• Minimum 3 + years of experience in IT support (L1/L2) in a corporate environment.
• Strong knowledge of Windows OS, basic macOS handling and mobile device support.
• Familiarity with ITIL incident, problem and service request processes.
• Ability to work independently on‑site and provide high‑quality customer service.

Required skills

• SCCM
• Microsoft Intune
• ServiceNow
• Windows operating system
• macOS (basic)
• MS Office & Outlook
• VPN client configuration
• Active Directory
• ITIL practices
• Hardware and software troubleshooting
• Printer and scanner maintenance
• Antivirus and security policy enforcement