IT Site Support Technician

About the role

The IT Site Support Technician is responsible for maintaining the uptime of PCs, phones, agent software and overall site infrastructure at a busy call‑center environment. You will act as the on‑site extension of corporate IT, handling voice and data issues and ensuring smooth daily operations.

Key responsibilities

• Provide day‑to‑day IT support for the call‑center, prioritising tickets and tasks.
• Serve as the hands‑on liaison with corporate network, PBX, Windows administration, database and application teams.
• Implement site‑level hardware rollouts, application deployments and client‑specific desktop activities.
• Receive, triage and resolve trouble tickets using the TRAKIT ticketing system.
• Maintain voice and data infrastructure, including VOIP and Ethernet connectivity.

Required profile

• Excellent written and oral English communication skills.
• Experience working in a large, fast‑paced call‑center using VOIP technology.
• Proactive attitude with the ability to address issues urgently.
• Strong team player with a positive mindset and tenacity to complete tasks.
• Quick learner of new technologies and processes.

Required skills

• PC troubleshooting and break‑fix.
• Windows 7 operating system and system registry knowledge.
• Active Directory and Group Policy Objects (GPO) management.
• Software deployment tools.
• VOIP technology and PBX basics.
• Network connectivity for data, voice and Ethernet.
• Hardware installation and configuration.
• TRAKIT ticketing system usage.