Human Resources Assistant Manager (US Shared Services)

About the role

The Human Resources Assistant Manager supports HR service delivery for US‑based employees in a shared services environment. Working closely with HR leadership and business stakeholders, the role ensures consistent application of policies, effective employee relations, and operational efficiency.

Key responsibilities

• Serve as the primary HR contact for US employees and leaders on policies, employee relations, and workforce matters.
• Build trust with employees and managers to promote engagement and clear communication.
• Manage employee relations cases, including coaching, conflict resolution, disciplinary actions, and performance management.
• Oversee performance improvement plans and support performance management processes.
• Ensure consistent application of HR policies and compliance with US employment laws.
• Support onboarding, off‑boarding, and core HR operational processes for US staff.
• Administer and communicate compensation, benefits, and HR programs accurately.
• Analyze HR metrics (attrition, engagement, attendance, ER trends) and recommend improvements.
• Support employee engagement and retention initiatives.
• Partner with HR and business leaders to resolve workforce issues and support operational requirements.
• Contribute to HR policy development, process improvements, and program implementation.

Required profile

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field (or equivalent experience).
• 3–5 years of progressive HR experience in shared services, BPO, or high‑volume operational environments supporting US employees.
• Strong experience in employee relations, HR operations, performance management, and policy enforcement.
• Working knowledge of US employment laws and HR compliance frameworks (preferred).
• Excellent written and verbal communication skills.

Required skills