Hub Sort Supervisor

About the role

UPS is hiring a Hub Sort Supervisor to manage daily hub and transit operations so that shipments are processed safely, accurately and on time. The role oversees operational teams, manpower deployment, productivity, service quality and compliance with UPS operating procedures, safety standards and service commitments. It is a permanent position.

Key responsibilities

• Oversee daily sorting, scanning, loading, unloading and shipment transfers to ensure accurate processing and timely dispatch.
• Develop staffing plans, allocate manpower, supervise Team Leaders, Assistant Supervisors and operational employees, monitor attendance and manage team performance.
• Enforce UPS safety policies, standard operating procedures, security requirements and proper package handling practices.
• Monitor shipment accuracy, scanning compliance, misloads, missed shipments and operational exceptions, and implement corrective actions.
• Track KPIs, package volume, packages per hour (PPH), service performance and manpower utilization to meet operational targets.
• Coordinate with ramp, gateway, maintenance, security and other operational teams to keep shipment movement smooth and resolve issues.
• Identify training needs, coach employees, conduct performance evaluations and develop improvement plans.
• Ensure equipment availability, proper asset use, workplace housekeeping and timely reporting of maintenance needs.
• Prepare operational reports, carry out root-cause analysis, implement corrective and preventive actions and recommend process improvements.

Required profile

• Bachelor's degree or international equivalent preferred.
• Relevant experience in hub operations, logistics, freight, courier or warehouse operations.
• Previous supervisory or leadership experience preferred.
• Ability to work night shifts, weekends, holidays and extended hours when required.
• Physical ability to demonstrate proper operational work methods when necessary.

Required skills

• Knowledge of shipment processing, sorting, scanning, routing, loading and dispatch procedures.
• Understanding of safety, security and regulatory compliance requirements.
• Strong leadership, communication, analytical and problem-solving skills.
• Ability to analyze operational data, prepare reports and manage multiple priorities.