HR Helpdesk – French Speaker

About the role

The HR Helpdesk – French Speaker provides the first point of contact for HR‑related inquiries from partners and managers worldwide. Working in a bilingual environment, you will handle calls and service‑center tickets in both English and French, ensuring a professional and helpful experience.

Key responsibilities

• Serve as the initial contact for HR cases raised via phone or the HR Service Center.
• Answer incoming calls in English and/or French, documenting each interaction.
• Categorize, prioritize, assign, and, when needed, escalate cases to the appropriate provider group.
• Assist partners, managers, and non‑partners in resolving HR queries.
• Represent CGI positively and deliver GBS H2R services according to agreed processes.
• Participate in GBS projects and activities, meeting performance metrics.
• Gather detailed information for each query while preserving data confidentiality and adhering to security policies.
• Follow all company policies and procedures and pursue personal development through required training.

Required profile

• Bilingual proficiency in English and French.
• Experience in an HR helpdesk, customer service, or similar support role.
• Strong communication and interpersonal skills.
• Ability to prioritize, categorize, and escalate issues effectively.
• Commitment to data confidentiality and adherence to company policies.

Required skills